If you make a deposit to Marygold from your existing bank app directly then you need to make sure that you only deposit from your Primary Account. If you deposit from another account then we may freeze your account and you will need to contact support@marygoldandco.uk. In general we strongly recommend you use the Marygold app to initiate the money movements for the following reasons:
- Reduce 'fat finger' errors. Manually having to key-in lots of numbers is prone to error. When me2me transfers are instructed, from within the Marygold app, all the required information to instruct the payment are automatically transferred so this error simply cannot occur.
- Speed and convenience. By instructing me2me transfers (using Moneyhub, our Open Banking partner) the instruction to transfer your funds can be done in seconds with a few taps of your phone.
- Security. We want our customers to have total confidence when using Marygold and me2me transfers. When using me2me our customers can be 100% confident that their money is only ever transferred between accounts held in their name only. No money is ever transferred through third-party accounts, including Marygold.